General Terms

The following terms apply to a purchase in the Equestrian Store, the sales truck or via the saddle fitting service.

For the General Terms for purchase via the webshop, click here.

• Returns are only possible with purchase receipt.
• We do not give money back, you will receive a voucher.
• Any warranty and / or service only with receipt.
• Competition Vouchers are not valid on sale items and repairs.
• Discount (winter) boots, shoes, clothing and outlet products can not be exchanged or returned.
• We may ask to show the contents of your bag, coat and pants pockets.
• In case of theft we will call the police.
• If in doubt about the price we determine the amount.
• Exchanging sale items only during the sales weeks.
• General terms for exchanging/returns: The productneeds to be clean and undamaged (for example, don't try on a rug directly on the coat, but use a clean rug underneath it). If a return is received damaged and/or dirty, it will be returned untreated. This also applies for returns without the original package and labels.